♥ English Only Policy ♥ (Kwentong Call Center)

zhen_eillie · **on:** January 30, 2014, 03:25:12 PM

It's funny how people think that working in a call center is an easy job - that as long as you know how to speak in English, okay ka na. Honestly, for most people, even that is difficult enough in itself.

Working in a call center is not an easy job, it is not easy as everyone thinks. People usually think that "nag-trabaho na lang sa call center kase undergraduate". Just so you know, it requires a particular set of skills to be an effective call center representative. You should also have a massive amount of stamina physically and mentally also it's not about being able to speak English. Language skills is not the only skill required. Decision-making, analysis and people skills are just some of the attributes that a call center representative should have - And for you to be able to last long in the call center industry you must not only be smart but also witty, plus you have no idea what it is like to live in your own country and yet following different timezone that even Edward Cullen and Bella Swan of Twilight would never sign up for this hardcore career - it takes a strong, will-powered, driven and determined vampire to be in this job.

I know some who are not comfortable to speak on the phone because they are unable to carry out a phone conversation, hence, call center job is not for them. Opportunities? There are a lot of opportunities in the industry. It's just some people have a very limited understanding of this industry that's why they are able to declare irrelevant statements.

I myself have the courage not to deprive myself of what's true and what's real in this job - YEAH, TRUE it sucks big time. No stunts, no gimmicks. But WHO DO YOU THINK YOU ARE to just abruptly say that working in a call center is not a career - IT'S JUST A JOB and JUST A PAST TIME?!? You people don't have the foggiest idea what it's really like. Being professional and the ability to control oneself whilst engaged in an irate, unreasonable customer - I doubt that EVERYONE is capable of doing this.

One more thing , you should not judge a person right away if a brown skinned or Filipino looking guy/girl speaks English in public.

He/She may be a Fil-foreigner...

He/She may be a foreigner...

He/She may be a Filipino in the Philippines, but cannot speak straight good Tagalog...

He/She maybe working in call a center (But of course it's really irritating if you still use this language in public like jeepney or sa mag-tataho at mag fi-fishball, of course it's important to know the limits, right?).

My point is STOP CRITICIZING. STOP JUDGING. PLEASE PLEASE REFRAIN FROM THAT POISONOUS CRAB MENTALITY.

Maybe the reason why they frequently use this language is simply because they are used to it. They want to even more proficient in using this language in order to prepare themselves for a successful career and life, and the best way to do that - constant practice and usage. It's better to speak English whenever and wherever you are comfortable and don't mind if a very few individuals gets annoyed and infuriated rather than to be very conscious of one's self on how may others see him when doing such thing. At least you know who is the better person and who has the empty or CRYING WALLET.

I can't blame them, if this what gives them bunch and bunch of money.

In my opinion, there is absolutely nothing wrong with that. It can be considered more of cleverness rather than just blowing their own horn. The ability to express oneself effectively in English is a must have nowadays, unless you are contented and satisfied earning P10,000 a month excluding taxes and other obligatory payments. Of course, you don't need English expertise if will be just spending your life in a lousy job and eventually joining those "tambays". Don't tell me, you are more interested in learning their vulgar language and very nice of speaking.

To you my people who works in a call center like me - Do not be embarrassed when you say something grammatically incorrect, enunciated something incorrectly. Remember, we don't learn from perfections, only conclusions. We learn through mistakes - do not mind those people who get intimated, annoyed by your loud mouth when you talk English, why? Because it is part of our job. Are they paid when they exert effort to criticize you? NO. So how much more for you when you are paid to exert effort to speak English effectively? Learning has no limits nor boundaries. The only and the best way to practice yourself with the language is to talk the language itself.

And to those SELF-CONSUMED who are so committed to criticize our job - We have a family to feed, schooling kids and bills to pay. THIS IS OUR LIFE. This is our way of living. So deal with it. BACK OFF and give us a break.

Just because your salary is just my tax doesn't mean you can ruin my career!

Get a life douches.

THAT IS ALL. You can now kiss my ass. Cheers!

...Signing off.

Zhentot

My Board · « **on:** January 30, 2014, 03:25:12 PM »

sugunoy · **Reply #1 on:** January 31, 2014, 11:30:12 AM

OT: ikaw ba si playlister14 ts?

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razorsharp · **Reply #2 on:** February 19, 2014, 10:24:59 AM

napansin ko lang, mas maraming percentage ng mga pinoy ang english speakers nung 70s and 80s kesa sa mga henerasyon ngayun. dati after 7pm puro english na ang palabas sa tv. minority lang ang tagalog shows.

ngayon baliktad na, puro tagalog na ang prime-time tv slots at minority nalang ang english shows. kaya marami sa mga kabataan ngayun ang hirap mag cope-up pagdating sa english. sad.

My Board · « **Reply #2 on:** February 19, 2014, 10:24:59 AM »

Itachi101 · **Reply #3 on:** February 22, 2014, 06:47:46 PM

Quote from: razorsharp on February 19, 2014, 10:24:59 AM

napansin ko lang, mas maraming percentage ng mga pinoy ang english speakers nung 70s and 80s kesa sa mga henerasyon ngayun. dati after 7pm puro english na ang palabas sa tv. minority lang ang tagalog shows.

ngayon baliktad na, puro tagalog na ang prime-time tv slots at minority nalang ang english shows. kaya marami sa mga kabataan ngayun ang hirap mag cope-up pagdating sa english. sad.

well iba na kasi panahon ngayon
kasamihan na nag papalabas ng english program ay mga cable channel na

crashtest · **Reply #4 on:** February 24, 2014, 03:40:56 PM

very well said. working in a BPO is definitely not an easy task.

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My Board · « **Reply #4 on:** February 24, 2014, 03:40:56 PM »

icarus · **Reply #5 on:** March 07, 2014, 11:47:27 AM

natatandaan ko dati during my call center days, may inbound call ako na middle eastern accent, at medyo hirap na magenglish. syempre ang policy sa floor ay english only, walang other languages na gagamitin.

before akong magtrabaho sa call center ay pabalik balik na din ako dito sa middle east, at kahit pano nakakapagsalita na din ako ng arabic.

back to my story, hayun nga, dahil hirap maexpress nung kausap ko yung concern nya, ay nagsalita ako ng arabic. hindi naman 100% arabic yung naging medium of conversation namin, syempre may halo din na english, tulad ng computer terminology.

but to make the story short, kahit pano nasolve ko yung problem nung caller. which is yun yung point ng pagiging call center agent di ba to solve the callers concern or problem. pero dahil ibang language ang ginamit ko ay ipinatawag ako nung TL ko, then yung trainor at manager nung account.

against sa english only policy ang yung ginawa ko na troubleshooting, pero ang inirason ko sa kanila, kung hindi ako ang nakasagot nung tawag, tatawag uli yan sa iba, at dahil meron language barrier, mapapadagdag yan sa unsatisfied customer. pero dahil nagswitch ako from english to his native language, naging mas madali yung pagsolve namin dun sa naging problema nya. at tanong ko, gano ba karami sa agent nyo sa account na ito ang may arabic language knowledge, posibleng meron pang iba, pero pano kung hindi nakaduty. kung sa palagay nyo ay mali ang nagawa ko despite the fact na nadagdagan yung satisfied customer nyo, bahala kayo sa gusto nyong gawin. pero ang hinabol ko lang ay customer satisfaction.

hayun, dahil sa ginawa ko na yun from switching to different languages, demerit ang nangyari sa akin. pero kahit ganun ang decision nila, i still stand on my decision to use whatever means necessary to obtain my goal in providing that said customer satisfaction. na kahit paano i am proud to say na nagawa ko

pagkalabas ko, sabi ko sa sarili ko, inggit lang kayo kasi tagalog at english lang ang alam nyong language

ambo78 · **Reply #6 on:** March 15, 2014, 11:22:53 AM

ano ba yung sinasabi mo ts joke hinde ko kasi maintindahan eh

firewater · **Reply #7 on:** March 27, 2014, 11:09:28 PM

Nice post TS. It's nice to know that you are proud of your job and you love your job. I just want to share my opinion, there is no easy job. Every job has its own set of required skills. And of course those set of skills required will determine the paygrade. There are even persons who have allowances that are more than some other persons salaries.

hyperactivebastard · **Reply #8 on:** March 29, 2014, 05:21:19 PM

love your job and it will love you back.
rewarding at marami din matutunan sa call center basta take time to learn the business process and the client's business.

crashtest · **Reply #9 on:** July 04, 2014, 10:45:08 PM

And as long as marunong kang makisama & alam mo na yung pasikot-sikot. you'll be fine.

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zencis · **Reply #10 on:** November 13, 2014, 11:47:37 PM

Been in the BPO industry for quite a while but I don't remember a time where I was ever criticized because of the job. Now thinking about it, I guess even if I was, I won't even mind. It's just a job, it doesn't define who I am.

charliehouse · **Reply #11 on:** January 03, 2015, 11:25:43 PM

I share the grief and anguish ng TS however may mas malalim na suliranin ang paksang ito. The root of the problem is dahil ginawa tayong commodity ng ating bansa na ang tingin sa atin ng ating sariling bansa ay mga exportable/may added features na laborers instead of innovators. Sinasanay tayong mag-english hindi para magbasa ng shakespeare o gumawa ng nobela sinasanay tayong mag-english para sa ganun madali tayong mabili ng mga kompanya which is not a bad thing sa micro-level kasi magkakatrabaho ka pero sa macro-level ito ay di kaaya-ayang praktis kasi di ito self-sustaining with regard sa pag-unlad kasi hanggang commodity lang tayo.

Also I do not share the opinion of the TS with regard sa usaping:

"The ability to express oneself effectively in English is a must have nowadays, unless you are contented and satisfied earning P10,000 a month excluding taxes and other obligatory payments. Of course, you don't need English expertise if will be just spending your life in a lousy job and eventually joining those "tambays". Don't tell me, you are more interested in learning their vulgar language and very nice of speaking."

Hindi po porket ayaw nilang mag-english irarate nyo po sila as lousy as satisfied as earning P10,000 a month at hindi porket hindi sila marunong eh vulgar na ang language nila. Wag nyo pong ieequate ang language sa financial capability ng isang tao, wala pong kinalaman ang language sa antas ng pamumuhay. Si Manny Pacquiao mali-mali ang grammar hindi marunong mag-english pero bilyonaryo. Ang mga japan, korea, germany, sweden, ay mga bansang hindi gaanong nagpriprioritize ng Ingles pero ang yayaman. Tayo, more than a 100 years na tayong nag-eenglish in fact no. 1 tayo in relation sa mga bansang gumagamit ng business english, yumaman ba?

Marahil masyado po kayong stressed sir at nauunawaan ko po kayo. Payo ko lang po sa inyo take it easy po, may mundo pa po beyond sa trabaho po ninyo at beyond sa lengwahe nyo po. So chill ts tsaka hindi mo naman kawalan ang mga puna nila eh.

Lurker · **Reply #12 on:** January 13, 2015, 06:17:28 PM

An Eye Opening views.. Ur rayt in many ways...
But siguro likas na sa Tao na.. mag react lalo na sa mga englisera at englisero >>
One common reason I give why is... I..N..G..I..T..
Minsan kasi nkaka inis yun nkikita mo andali dali ngagawa ng ibang tao >>
Yun mga Bagay na hindi madali gawin para sa U.... hehehehe
Cheerss... again Opinyon lng po

charliehouse · **Reply #13 on:** January 15, 2015, 01:45:17 PM

may kasabihan ring when you are in rome be a roman...

Maxraider202 · **Reply #14 on:** February 17, 2015, 01:33:34 AM

Quite a mouthful but I agree. It takes special skills for a person to be a call center agent.

My Board · « **Reply #14 on:** February 17, 2015, 01:33:34 AM »