If your checked-in baggage were offloaded from the flight you're in due to "operational, safety, or security reasons," the airline has to inform you ASAP, give you a report, and ensure that your offloaded baggage is carried in the next flight with available space.
The airline should deliver the baggage to you within an hour from the time the flight carrying your baggage arrives at your destination. The airline must pay you P2,000 for every 24 hours that your baggage is delayed. A fraction of a day shall be considered as one day.
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 28, 2013, 08:30:22 PM
An airline is allowed to overbook a flight -- an industry practice of selling more than the seats the aircraft has, based on demand-supply for a specific flight -- as long as the passengers who are bumped off do so voluntarily.
If you volunteer to choose a different flight, the airline will offer you compensation in the form of amenities or cash incentives.
If the number of volunteers is not enough to resolve the overbooking, the airline is mandated to increase the compensation package by adding more services until the required number of volunteers is met.
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 28, 2013, 08:30:48 PM
All airlines have to outline their limitations and restrictions in both English and Filipino.
When advertising promotions, along with disclosing refund and rebooking policies, baggage allowance policies, government taxes and surcharges, other mandatory fees and charges, the airlines also have to include the number of seats offered.
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 28, 2013, 08:31:25 PM
If you arrive within the designated check-in area at least one hour before the flight's published time of departure, you will not be considered late and the carrier is obliged to make sure you are checked in within the deadline.
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 28, 2013, 08:31:56 PM
If your flight is cancelled, you have to be notified beforehand via public announcement or written notice such as through a text message.
If an air carrier cancels the flight because of force majeure, safety or security reasons the passenger shall have the right to be reimbursed for the full value of the fare.
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 28, 2013, 08:32:31 PM
In the case of delayed departures, airlines are required to provide free food, drinks, Internet access, phone use and, in extreme circumstances, hotel lodging until the flight departs.
Your flight is considered cancelled if it is delayed at least 6 hours after the original departure time. You have the right to be compensated accordingly. - Rappler.com
Title: Re: 6 rights you have as an airline passenger
Post by: fayt on November 28, 2013, 08:53:12 PM
yun iba ngayon ko lang nalaman
salamat sa info boss :D :D
Title: Re: 6 rights you have as an airline passenger
Post by: Kurimasu on November 28, 2013, 09:00:43 PM
Salamat sa info kapatid....
Sent From My Sharona Using Tapa King... /m/...
Title: Re: 6 rights you have as an airline passenger
Post by: Itachi101 on November 28, 2013, 11:21:16 PM
isa rin sa mga advice ko wag ninyo patulan ang promo ng ilang airlanes na mga mura for sure lahat yan ma - eencounter ninyo peace out :-\
Title: Re: 6 rights you have as an airline passenger
Post by: bohica on November 29, 2013, 01:23:16 PM