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Tambayan ng mga Chicx at Tsonx => General Discussion => Topic started by: activeuser on October 15, 2013, 10:24:18 PM

Title: Which bank have you experience a worse customer service?
Post by: activeuser on October 15, 2013, 10:24:18 PM
Which bank have you experienced a worse or bad  customer service?

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Title: Re: Which bank have you experience a worse customer service?
Post by: jamesbond on October 15, 2013, 10:39:39 PM
:-\ (1+1) catch first your 2nd +K for this topic.... actually lahat naman ng banks have their downside in terms of services... its just a matter of location.. may mga location kasi na very toxic ang pasok ng pera, like binondo, caloocan, greenhills, malabon, divisoria, etc. ... so kapag nasundan mo yung mga valued clients nila eh talaga naman aabutin ng siyam-siyam dyan... we can not enforce our own will na ma-serve tayo agad-agad, we should also look upon the wellfare of the tellers, aba, mahirap din malusutan ng fake bills or ma-short sila... my advise is that we should try depositing on their other branches which are not usually loaded with clients like us via inter-branch banking... now, the proper way of gauging banks on their bad service is on how they assist us in our business and or consumer loan applications... how fast they grant it and are documentations/requirements have been acted upon, then we can now assess how terrible this bank is as compared to your other bank...

nasa Q & A section tayo ng interactive... palagay ko wrong board ito for this post... anyways, nice topic...
Title: Re: Which bank have you experience a worse customer service?
Post by: activeuser on October 15, 2013, 10:57:52 PM

Thanks Sir jamesbond, would you recommend a bank who has the largest network of branches, so you will have a lot of options to do banking?

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Title: Re: Which bank have you experience a worse customer service?
Post by: jamesbond on October 15, 2013, 11:24:11 PM
 :-\  first, i suggest that you make it a point to have at least two bank accounts on 2 different banks... this way you have more options and also more convenience... as the saying goes in local parlance, "don't put your eggs in one basket".... kapag nalaglag si basket na may lamang mga itlog eh hindi lahat mababasag... meaning may magsara mang isang bangko na kabilang ka eh hindi mawawala lahat ng pera mo...

now, kung talagang isang bangko lang ang choice mo, well, you have to consider convenience on your part.. as to which bank can give you more leeway in receiving and making your deposits/withdrawals...

right now, BDO caters a 7 day full banking hours up to 7:00pm sa mga SM Malls, their branches located aside from malls have 5 days only... ma-tao nga lang at worse nakatayo ka sa pila, hehehehe... okay na din ito for starters sa business, why? because you can fund your issued checks paid to your various obligations even in the evening and on weekends... as to quality, hmmm.... ok lang... hahahaha... lengya, mahirap mag-elaborate dito hahahaha...

if you dont need a 7 day banking needs, pinaka para sa akin na bank is BPI... this is where the elites park their deposits based on its well stabilized manner of handling their institution... kumbaga sa kotse eh Mercedes-Benz toh hahahaha...  iba kasi kapag nadidinig or nalalaman ng mga ka-transaction mo na account holder ka ng BPI, mataas ang pag-uri nila sa iyo... in terms of service? the best ito... 

if you dont like my above suggested banks to you, you should try naman the list of Top Ten banks in the Philippines today... at jan mo i-based naman ang preferred choice mo.. i dont have the current list right now for your much needed perusal but its worth looking up to...
Title: Re: Which bank have you experience a worse customer service?
Post by: razorsharp on October 17, 2013, 01:12:44 AM
matagal na ata akong di nakakapunta sa banko e. years and years na.

99% na ata ng transactions ko either sa ATM na or online nalang. sa sweldo, widro ng pera, deposito, etc etc.
Title: Re: Which bank have you experience a worse customer service?
Post by: rage955 on November 03, 2013, 12:53:46 AM
Citibank. Ang daming promos pero late notice na. Then yung customer service nila iiwan ka ng iiwan sa line every question.
Title: Re: Which bank have you experience a worse customer service?
Post by: charliehouse on November 03, 2013, 09:01:52 AM
Wala naman akong problema sa mga bank transactions ko, ever since di na ako naging client ng ibang banks maintained na ang aking mga banking transactions ko sa BDO, BPI at Metro eh,
Title: Re: Which bank have you experience a worse customer service?
Post by: jamesbond on November 03, 2013, 09:07:48 AM
Wala naman akong problema sa mga bank transactions ko, ever since di na ako naging client ng ibang banks maintained na ang aking mga banking transactions ko sa BDO, BPI at Metro eh,

 :-\  yan ang dapat... 3 bangko... hehehe.. ayos ka sir charliehouse... sana di mo kami makalimutan sa pagyaman mo.. hahahaha...
Title: Re: Which bank have you experience a worse customer service?
Post by: charliehouse on November 03, 2013, 09:14:23 AM
:-\  yan ang dapat... 3 bangko... hehehe.. ayos ka sir charliehouse... sana di mo kami makalimutan sa pagyaman mo.. hahahaha...

Haha sana nga sir kasi inis na inis na ako sa boss at trabaho ko kung mayaman lang sana ako matagal na akong nagquit at nagpakasarap sa buhay. haha
Title: Re: Which bank have you experience a worse customer service?
Post by: j4kst0n3 on November 18, 2013, 06:59:42 PM
BPI is in the top of my list of banks with awful service.

Next is Metrobank.

RCBC is number 3.

BDO is marginally better than RCBC.

Rounding out my top 5 is Hongkong Bank.

The best banks in terms of people, system and service have all been taken over by the bigger banks.

I enjoyed banking with Far East Bank, IBank, and GE Money Bank.

These three have the best systems before. Sadly, the banks who took over their operations didn't implement their systems.




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Title: Re: Which bank have you experience a worse customer service?
Post by: Katorse on November 23, 2013, 10:47:37 PM
BPI specifically UN branch sinumpa ko yng bangkong yan papangit pa ng mga staff nila  :) :) :)
Title: Re: Which bank have you experience a worse customer service?
Post by: charliehouse on November 25, 2013, 11:37:17 AM
Sakin ok ako sa BPI naging classmate ko kasi yung manager kaya oks na oks.
Title: Re: Which bank have you experience a worse customer service?
Post by: chinchin on November 27, 2013, 02:37:23 PM
I would agree with most pf our pt members. BPI is on the top if customer service satisfaction, security and stability. Sa pag pila pa lng organized na, automated system. You don't have to wait long lines standing.


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Title: Re: Which bank have you experience a worse customer service?
Post by: Aekhuban on November 28, 2013, 10:30:41 AM
Bagong bukas na Mertobank. Need daw ng picture para makapagopen ng account. Pagbalik namin after pumunta ng bayan at magpapicture ng wife ko. Di kinuha yung picture na 2x2 pero nakapagopen at deposit na kami. Abala talaga. Tapos BDO sa kapitolyo. Mga bago na kasi nadoon. Humingi lang ng transaction kasi naiwan ung passbook. Magbayad muna daw P100 or P100/page. Not sure sa details nung payment. Dati naman sinusulat lang sa scratch pagkacheck sa computer.
Title: Re: Which bank have you experience a worse customer service?
Post by: Mark Yap T. on November 29, 2013, 02:52:11 AM
Iv'e in Landbank dito sa area namin, kasi inu una yung mga disabled person kahit ang aga ko pang nag pila, hapon na ang transaction ko huhuys, pero ok lang priority ang mga disabled
Title: Re: Which bank have you experience a worse customer service?
Post by: Primeā„¢ on December 02, 2013, 06:13:19 AM
Never liked BDO and Metrobank. Karamihan sa branches na pinupuntahan ko laging mabagal. Metrobank in particular is kinda old school.

I like BPI and Citibank. Both have machines you can use to make a deposit even on weekends and if you don't feel like going inside the bank to fill forms and all that jazz. They also have an iPhone app, so it works great for me. I'm sure the others have too, but I'm only speaking from personal knowledge of these two banks.
Title: Re: Which bank have you experience a worse customer service?
Post by: sugunoy on January 30, 2014, 02:03:50 AM
BPI, as in lahat talaga ng branch nila ang pangit ng waiting system nila. almost more than 1 hour palagi pila ko pag nagdedeposit. Mahaba na nga yung line/numbers isa or dalawa lang yung available na window. Hahaha
Title: Re: Which bank have you experience a worse customer service?
Post by: monde8 on February 01, 2014, 04:23:44 AM
Wala na amor ko sa BDO because kahit na marami silang branches, sangkatutak na din naman ang tumatangkilik sa kanila kaya most of the time ay ang haba na din ng pila when you need to transact with their tellers. May instance na din na I was trying to get something resolved via their call center and the simple matter took me more than an hour on the phone and ang malupit pa dun eh hindi naman na resolbahan yung concern ko.
Title: Re: Which bank have you experience a worse customer service?
Post by: tonistork on February 01, 2014, 07:27:52 AM
BDO, especially mga branches nila sa mga malls. Andaming tao at haba ng pila at nakatayo ka pa.

Di tulad ng BPI o Metrobank na kahit madaming tao, may transaction number ka at nakaupo ka while waiting for your number to be flash on the screen/monitor.
Title: Re: Which bank have you experience a worse customer service?
Post by: Marcus on February 01, 2014, 09:38:12 AM
Bdo wala man lang upuan sa pila
Title: Re: Which bank have you experience a worse customer service?
Post by: monde8 on February 04, 2014, 01:28:53 AM
Magandang punto din yung BDO walang upuan sa pila. In fairness sa ibang banks like PNB and RCBC na minsan natatagalan din ako sa pila, kahit matagal na naghihintay ay hindi ngawit sa pagtayo dahil may mga upuan sila para relak relak lang pag may time while waiting for your number to be called.
Title: Re: Which bank have you experience a worse customer service?
Post by: pinoybyahero on October 01, 2014, 04:50:39 PM
standard charter, I wont deal with this bank anymore promise!
Title: Re: Which bank have you experience a worse customer service?
Post by: ThrashMetal on October 01, 2014, 11:22:56 PM
Wala akong alam kung anong bangko ang matatawag na 'worst'.. di ko pa kasi sila nasusubukan yung iba. BPI at Chinabank palang ang nasusubukan ko.

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Title: Re: Which bank have you experience a worse customer service?
Post by: glen1234s on October 05, 2014, 09:25:36 PM
it is not the bank but the people working in the bank... lalo na dito sa pilipinas wala pong kaalam alam magpahalaga sa customer.
kaya ako pagnasapila ako tapos iisa lang ang nagtatrabaho na teller.. i go to the manager and ask her to do my transaction or find somebody to hasten the flow... i'll ask the manager in a loud enough voice so everybody in the queue can here and so can all other employees. I don't care, they earn by doing business with me so I demand service. So should all of you....
Title: Re: Which bank have you experience a worse customer service?
Post by: Libra1969 on October 06, 2014, 07:39:02 AM
so far.  sa mga banks na napuntahan ko okay naman ang service nila at no bad experience.  for me ok naman ang BDO at Robinsons Bank.  Given na ang mahabang linya sa mga banks. umuusog naman ang linya.  Buti separate nila ang line for bills payment, single transaction, at multiple transactions.
Title: Re: Which bank have you experience a worse customer service?
Post by: caligula on October 14, 2014, 04:14:34 AM
I won't invest my money on a bank that will ask me to wait for an hour to transact an account. That is just totally unacceptable.
Title: Re: Which bank have you experience a worse customer service?
Post by: eyeshield on October 14, 2014, 04:20:59 AM
Which bank have you experienced a worse or bad  customer service?

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Thanks, would you recommend a bank who has the largest network of branches, so you will have a lot of options to do banking?
Title: Re: Which bank have you experience a worse customer service?
Post by: tambayngmall on November 19, 2014, 12:49:20 AM
sakin ang hindi magandang experience ko ay sa BDO lalo na yung mga provincial branches nila. one nagdeposit ako nun  ng pera ng company sa kanila cnabihan ako na i kailangan daw ung pera dapat pare pareha ung facing and i sort out ko daw ung old bills sa new bills. amf ang dami pa nmn nun.  :o
Title: Re: Which bank have you experience a worse customer service?
Post by: theshepherd on November 19, 2014, 04:12:24 AM
BDO.

Peace out!

Title: Re: Which bank have you experience a worse customer service?
Post by: creepz_07 on November 23, 2014, 03:57:20 AM
Bdo
Title: Re: Which bank have you experience a worse customer service?
Post by: kuneho on July 03, 2018, 12:51:29 PM
BDO, unang una dahil sa walang kamatayang paper requirements sa lahat ng bagay may kasali pang picture , para kang nag aaply sa trabaho. Sulit ang pag aantay mo dahil kahit na napakaring branch naparami pa ring parokyano na kung minsan mauubos nalang ang oras mo sa kakapila wala ka nang ginawa buong mag araw kungdi ang maghintay.
Title: Re: Which bank have you experience a worse customer service?
Post by: jorelfos69 on July 03, 2018, 03:15:22 PM
Hayop na BPI. Nagc-charge ng 100 pesos para sa over the counter withdrawal. Tapos 20k lang ang ATM withdrawal per day. Pahirapan pang i upgrade yung card para pwede mag 50k per day. Mga bwisit.
Title: Re: Which bank have you experience a worse customer service?
Post by: naruto789544 on July 03, 2018, 11:04:16 PM
so far bpi for me... tagal ng service.. they should add more counters para di naman maghintay ng oras and mga clients nila just to make a deposit.
Title: Re: Which bank have you experience a worse customer service?
Post by: extendcradle on July 04, 2018, 10:22:44 PM
Landbank. Di mo naman sila masisisisi kasi talagang nagkakasabay sabay mga government transaction sa personal na transaction mo. Ang gulo pa ng pila minsan di mo maintindihan kung ano sineserve ng teller.
Title: Re: Which bank have you experience a worse customer service?
Post by: ichidmonkey on July 06, 2018, 04:22:04 AM
Business bank. Bulok at luma system nila. Hirap pang kausap mga CSR nila.

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Title: Re: Which bank have you experience a worse customer service?
Post by: jaime20 on September 07, 2018, 04:39:51 AM
sa bdo ang haba lagi ng pila . sa bpi naman antagal mag bilang ng bills or coins . gumagamit na nga ng money counter machine bibilangin ulit ng mano-mano .
Title: Re: Which bank have you experience a worse customer service?
Post by: walatubig1 on September 11, 2018, 03:51:32 PM
PR savings Bank tuguegarao. Yung manager nila KABIT. nang agaw ng may asawa. at masama ugali
Title: Re: Which bank have you experience a worse customer service?
Post by: zzgundam on September 12, 2018, 04:02:38 PM
PR savings Bank tuguegarao. Yung manager nila KABIT. nang agaw ng may asawa. at masama ugali

Whoa... how did you know this?
If there's proof, he/she can actually get removed. Part of most (if not all) banks' codes of conduct is not engaging in concubinage...
Title: Re: Which bank have you experience a worse customer service?
Post by: bigdidimak on September 13, 2018, 02:15:48 AM
BPI


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Title: Re: Which bank have you experience a worse customer service?
Post by: ukurutsu on December 04, 2018, 08:48:59 PM
bdo. laging sobrang haba ng pila sa mga branch nila
Title: Re: Which bank have you experience a worse customer service?
Post by: kiko on January 14, 2019, 02:25:42 PM
Pero kung nasubukan mo ng magkaroon nang maraming banks and merong transactions on a daily basis, you will realize na si landbank ang pinaka worst bank. I had a few problems with BDO, not so much with BPI and UnionBank. So far, okay ako sa PSBank and RBank.

But of course, you cannot blame Landbank, I mean, most of their equipment is based on a government bidding (lowest bidder).
Title: Re: Which bank have you experience a worse customer service?
Post by: bobothewiseman on January 24, 2019, 05:51:01 PM
Which bank have you experience a worse customer service?  :o >:( :lr: :hi1:
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